Zákaznická linka:  241 416 738

 

Otevřené kurzy

TELEPHONE COMMUNICATION - SUCCESSFULLY ON THE PHONE - in english

Goals of the training:

  • Learn and practice the basics of telephone conversations and telemarketing.
  • Practice good communication on the phone to avoid miscommunication habits.
  • Learn how to use voice and intonation more effectively when communicating over the phone.
  • Mastering problem and conflict solving.

The training is intended for:

This course is suitable for everyone who wants to be able to effectively communicate and to express themselves well on the phone. For new as well as advanced phone operators of passive and active telemarketing, assistant, secretary, sales managers, service worker.

Program:

  • Analysis of existing speech over the phone
  • Analysis of pros and cons of telephone conversation
  • Training of a Call with a Customer - How to Start it and how to Finish it 
  • Training of difficult telephone calls - difficult customers
  • Communication crash training
  • Training of effective appointment scheduling over the phone
  • Professional telephone communications - how to engage
  • Multicultural differences in telephone communications

Methods:

  • Theory and explanation
  • Audio training, simulation, training of specific situations
  • Feedback

Comment:

Managers including Sales and Account ones, Assistants, Telephone Operators, Vendors, everyone who uses the phone in private and professional life should learn how to use day-to-day telephone communication tools, eliminate unnecessary mistakes, and work efficiently and professionally.

Organizace

1 den, 8 hodin
Začátek a konec školení: 9,00 - 16,30 hodin
Místo konání: Cadet Go, Antala Staška 34, Praha 4

Školení probíhá v anglickém jazyce.

Cena bez DPH

3990,-
V ceně pracovní materiály, oběd, občerstvení, Fix-Coaching

Lektoři

Daniela Sedloňová, Ing.

Daniela Sedloňová, Ing.

Fix-Coaching

Každému účastníkovi našeho otevřeného školení poskytujeme individuální podporu po telefonu s cílem upevnit nové dovednosti do denní praxe. Co je Fix-Coaching ?

Termíny

21.3.2018

 
 

Adresa

CADET GO T: 241 416 738
Antala Staška 34 E: info@cadetgo.cz
140 00 W: www.cadetgo.cz
Praha 4  

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